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This is a list of frequently asked questions. Please read
through these to see if your question may already be
answered here.
You may also call us at: 254-231-4080
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| SERVICE RELATED |
• What are your business
hours?
• What makes you different from
other service companies?
• What areas do you service?
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| COMPUTER QUESTIONS |
• Do you sell used computers?
• What is a virus?
• What is a worm?
• What is a Trojan?
• How do I know if I have a
virus?
• What is Spyware? |
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WHAT ARE YOUR HOURS? |
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Regular business hours are from 9:00am to 6:00pm. |
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WHAT MAKES YOU
DIFFERENT FROM OTHER SERVICE COMPANIES? |
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People and Businesses around the world depend on
Computer Troubleshooters. We’re the world’s #1 network
of computer professionals. There are many reasons our
customers call Computer Troubleshooters instead of
someone else. Here are just a few –
• We understand computers and technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t call a job complete until the problem is
resolved.
Computer Troubleshooters provides the service and
peace of mind you deserve. Call us today!
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Q: |
WHAT AREAS DO
YOU SERVICE? |
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A: |
We service Temple, Tx and
surrounding areas. |
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Q: |
DO YOU SELL USED
COMPUTERS OR PARTS? |
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No, we only sell new computers and parts. |
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Q: |
WHAT IS A VIRUS? |
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A
computer virus is a program – a piece of executable
code – that has the unique ability to replicate. Like
biological viruses, computer viruses can spread
quickly and are often difficult to eradicate. They can
attach themselves to just about any type of file and
are spread as files are copied and sent from
individual to individual.
In addition to replication, some computer viruses
share another commonality: a damage routine that
delivers the virus payload. While payloads may only
display messages or images, they can also destroy
files, reformat your hard drive, or cause other
damage. If the virus does not contain a damage
routine, it can cause trouble by consuming storage
space and memory, and degrading the overall
performance of your computer.
Several years ago most viruses spread primarily via
floppy disk, but the Internet has introduced new virus
distribution mechanisms. With email now used as an
essential business communication tool, viruses are
spreading faster than ever. Viruses attached to email
messages can infect an entire enterprise in a matter
of minutes, costing companies millions of dollars
annually in lost productivity and clean-up expenses.
Viruses won't go away anytime soon: More than 60,000
have been identified, and 400 new ones are created
every month, according to the International Computer
Security Association (ICSA). With numbers like this,
it's safe to say that most organizations will
regularly encounter virus outbreaks. No one who uses
computers is immune to viruses. |
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WHAT IS A WORM? |
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worm is a computer program that has the ability to
copy itself from machine to machine. Worms normally
move around and infect other machines through computer
networks. Using a network, a worm can expand from a
single copy incredibly quickly. For example, the Code
Red worm replicated itself over 250,000 times in
approximately nine hours on July 19, 2001. A worm
usually exploits some sort of security hole in a piece
of software or the operating system. For example, the
Slammer worm (which caused mayhem in January 2003)
exploited a hole in Microsoft's SQL server.
Worms use up computer time and network bandwidth when
they are replicating, and they often have some sort of
evil intent. The Code Red worm made huge headlines in
2001. Experts predicted that this worm could clog the
Internet so effectively that things would completely
grind to a halt.
The Code Red worm slowed down Internet traffic when it
began to replicate itself, but not nearly as badly as
predicted. Each copy of the worm scanned the Internet
for Windows NT or Windows 2000 servers that did not
have a particular Microsoft security patch installed.
Each time it found an unsecured server, the worm
copied itself to that server. The new copy then
scanned for other servers to infect. Depending on the
number of unsecured servers, the worm could have
conceivably created hundreds of thousands of copies. |
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WHAT IS A
TROJAN? |
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Trojan is a piece of code that performs unexpected or
unauthorized, often malicious, actions. The main
difference between a Trojan and a virus is the
inability to replicate. Trojans cause damage,
unexpected system behavior, and compromise the
security of systems, but do not replicate. If it
replicates, then it should be classified as a virus.
A Trojan, coined from Greek mythology's Trojan horse,
typically comes in good packaging but has some hidden
malicious intent within its code. When a Trojan is
executed users will likely experience unwanted system
problems in operation, and sometimes loss of valuable
data. |
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HOW DO I
KNOW IF I HAVE A VIRUS? |
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You must remember that there are many things that can
go wrong with your computer and a virus is not always
to blame.
The only way you can know whether or not your computer
is infected is by scanning your machine with an up to
date anti-virus program. |
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WHAT IS
SPYWARE? |
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Spyware apps sneak onto your machine when you download
many file-sharing services, open infected e-mails, or
click on dubious Internet pop-up ads. They can
manipulate your system, record your habits, and steal
your passwords and credit card numbers. Depending on
their degree of aggressiveness, they can steal your
privacy or even your identity. And they can be
terribly difficult to remove. |
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